ConciergeNever miss a call again ScribeThe write-up, started for you CourierReferrals out the door in seconds WelcomeA waiting room without the wait LedgerInvoices, payments and what's owed AuraYour aesthetics clinic, on the record

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ConciergeNever miss a call again ScribeThe write-up, started for you CourierReferrals out the door in seconds WelcomeA waiting room without the wait LedgerInvoices, payments and what's owed AuraYour aesthetics clinic, on the record

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Troubleshooting

When something isn't where you expect it to be.

Concierge Says No Appointments Are AvailableWhy Concierge offers no times, or fewer times than the diary shows, and the settings that control it.3 min read · for owner, manager, receptionist

I Cannot See a PatientWhat to check when a patient you expect to find is missing from the Patients page or search.2 min read · for all

I Cannot See PerformanceWhy the Performance page shows "Owners and managers only" and how access is decided by role.2 min read · for all

Concierge Could Not Complete a RequestWhat to do when Concierge hands a caller to the team, and where their request is waiting for you.2 min read · for receptionist, manager, owner

A Welcome Form Is IncompleteWhat "Invited" and "Ready to review" mean on the Welcome page, and how to resend or finish a patient's form.2 min read · for receptionist, manager, owner, nurse

A Treatment Is Not AppearingWhat to check when a treatment is missing from the plan picker or Concierge will not quote its price.2 min read · for owner, manager, clinician, receptionist

Getting started Reception Clinical Aura Owners and managers Concierge